Barbuck
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Basket abandonment for phone calls

Every week, sales disappear without a trace.

Barbuck shows you what's being lost, what you paid to get it and how to save it. While there's still time to act.

Turn conversations into conversions.

See what's being lost
The problem is not sales leads

The problem is visibility.

Calls happen. Forms come in. Sales don't follow. We show you what's happening.

47

One client found 47 sales calls in a single week that never reached their CRM.

Calltracks

Every call, and where it came from.

Dynamic and static numbers across every channel, so you know which marketing made the phone ring.

  • 01Dynamic and static attribution
  • 02Number pools built for your estate
  • 03Calls, sales and opportunities measured
  • 04One connected record
Explore Calltracks →
Customer Experience

The experience of the customer.

A considered portrait, the good and the bad, so you can put it right and roll out the red carpet for the ones who matter.

  • 01The customer’s own words
  • 02Promises made and kept
  • 03Moments that need a person
  • 04A chance to make it right
Business Intelligence

What happens after the call.

We read every call, so when something goes wrong you know the same day, not at month-end.

  • 01Every call, not a sample
  • 02The reason and the customer’s words
  • 03Signals that need an owner
  • 04Where it keeps happening
TalkingForms

Sales leads in, calls out.

Turn a web enquiry into a live call in under 30 seconds, while they are still ready to buy.

  • 01The visitor chooses a time
  • 02The right person gets the call
  • 03Intent is still live
  • 04The next action happens now
Explore TalkingForms →
AI Agents / Alex Bell

Every customer gets through.

Alex Bell answers calls, handles the routine, takes bookings and routes callers, so no call rings out and no lead dies in a voicemail box.

  • 01Answers every call. No customer is left in a voicemail box.
  • 02Handles routine questions. Your people can focus on the conversations that need them.
  • 03Takes bookings and routes callers. The conversation gets to the right place.
Explore AI Agents →
Voice and Messaging

Built into the picture.

PBX, cloud phone and messaging on our own telecoms infrastructure, not resold, not rented.

  • 01Cloud phone
  • 02PBX built for your business
  • 03Messaging that follows the moment
  • 04Infrastructure we own

Built for businesses that answer the phone.Or think they do.

Whilst our client base is largely automotive, the problem is not. It shows up wherever the phone is the customer entry point.

Automotive

The part exchange enquiry that rang at lunchtime and bought elsewhere.

Care homes

The family asking about a place for their mother. They ring once.

Opticians

The appointment that rang out because everyone was with a patient.

Holiday companies

The booking that went to the next search result.

Mortgage brokers

The enquiry that rang three brokers and chose whoever picked up.

Home services and emergency trades

The emergency that rang three numbers and took the first answer.

Industrial and manufacturing

The order enquiry that reached a voicemail box nobody checks.

Retail and branded merchandise

The urgent order that needed to go to print today. No callback, and the customer finds someone who will.

Give your people the chance to make it right.

Visibility gives people context to recover the sale, keep the promise, solve the problem, so the customer never has to chase.

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