Last 30 days · refreshed 18 Aug 2026, 11:02
When we spot a serious customer experience issue, we can email you a short, detail-free notice with a link to the full picture in your Portal. Choose which alert types you want below. Everything always stays visible on the Customer Experience report either way.
These alert types have occurred for your organisation and are waiting on a yes or no. Answer once, we remember.
Turn alerts on above to choose per-type preferences.
Saying “Email me” records your consent to receive email alerts for that type at your Portal sign-in address. Alert emails never contain customer details, those stay behind your Portal sign-in.