Not enough hours in the day?

What is ‘normality’ post pandemic?! Product shortages, staff shortages, and the fear of inflation combine to undermine our confidence and make us feel stressed. While consumers may be looking for help and reassurance, many businesses seem to have forgotten about the basics and use the excuse that there are just ‘Not enough hours in the day’.

A recent ‘This is Money’ news article highlighted the issue with one couple unable to make contact with British Gas for over 5 months. It is not just energy companies with the likes of British Airways, Virgin Money and Scottish Power being just a handful mentioned in the article. Unfortunately, this doesn’t only apply to customer service but with new business sales calls too. The average time it takes for a salesman to respond to a sales lead? 42 hours and as many as 50% never get called back!

Calls and communicating with customers efficiently is surely the lifeblood of any organisation and needs to be a top priority. If the customer picks up the phone to you they clearly have something they feel is important to resolve, so don’t ignore it.

Check out these facts that highlight the importance of effective communication;

• • 78% of customers give their business to the first company that responds to their enquiry
  • 40% of the leads that salesman consider ‘lost’ are actually customers still in market
  • 71% of internet leads are wasted because the company did not respond fast enough
  • Phone calls convert better than emails or messaging
  • Leads contacted in 5 minutes are 21x more likely to qualify than leads contacted in 30 minutes or more
  • Instant call back is a much more efficient use of time – it can take 7+ call-backs to reach a customer if they are not called instantly, and most give up after 3 or 4

Put yourself in your customers’ shoes for a moment
Would you give your business to the company that calls you back instantly to discuss your needs, or the one that takes 42 hours to reply? The market is changing and every lead needs to be followed-up quickly before they speak to your competitors.

That’s why we made TalkingForms
TalkingForms helps you provide first-class customer service by connecting a call between you and a customer within 30-seconds of them completing an enquiry. It will help increase your sales conversion and elevate your customer service reputation.

Get your team speaking to your customers fast, with TalkingForms.
TalkingForms will really make the difference. We simply sit alongside your existing systems and processes and there is no login or training required. Every call is recorded and easy to access. Why not try for yourself with our FREE 30 Day Trial.

Ensure every enquiry is called and tracked, so you never miss a lead again.