Record, transcribe and analyse sentiment with Voice Analytics.
With Calltracks Voice Analytics feature, all your customer calls are recorded and transcribed, allowing you to convert customer interaction data into meaningful information. This helps enhance customer experience and streamline data entry by automatically integrating transcription information with your CRM system.
Calltracks can analyse sentiment and identify issues by flagging relevant keywords specific to your business, enabling you to pinpoint areas of improvement.
Record every inbound call in real-time.
Calls are transcribed and stored for analysis.
Flagged keywords will aid sentiment analysis and improve CX.
Transcription data is seamlessly integrated into your CRM system.
