Service that will get your customers talking
As lockdowns forced businesses online, many turned to chatbots or long online lead forms to manage the influx of customer enquiries. You may have expected sales teams to resume their traditional ways as the rest of the world begins its return to normality, but many still rely on new tech.
However, some of these solutions miss the mark with the majority of customers needing to speak to a human anyway. A frustrating experience can turn away ready-to-buy consumers. A recent study by Zendesk found that ‘not being able to speak to a real person’ was one of the most common customer complaints, joined by ‘waiting too long for a reply’.
Talking to the customer quickly isn’t just good for customer service, but clinching sales and protecting your business’ reputation too. Even if you don’t have the exact product they are looking for, every call is an opportunity to cross-sell, up-sell or make a good impression with future business in mind. Either way speaking to them and capitalising on every call is crucial!
That’s why we made TalkingForms.
TalkingForms connects you to a customer over the phone within 30-seconds of them completing an online enquiry, providing exceptional customer service and ensuring no leads get lost. With 78% of prospects handing their business to the first company they speak to, it pays to be quick. Try a demo of our product.
It’s the perfect tool for dealerships of any size and will ensure your team instantly start talking to customers, building rapport, confidence and trust. Simple to install and use. TalkingForms require no training or logins and helps you check the performance of your sales team too.
Ensure every enquiry is called and tracked, so you never miss a lead again.
Browse our website to find out more about TalkingForms and the many ways it can help your business!